Mike was the most informative and fantastic employee I’ve ever encountered at a smoke shop. We talked for some time while he gave me step by step instructions for my product and ensured me I would be successful. Such a great interaction that is so rare these days. They have it all here so I’ll definitely be back! Thank you so much Mike!
Awesome customer service from Mike. Very quick responses. He truly cares about his customers and will help you out when he can. If he can’t he gives you thorough explanation on why. Highly recommend! He’s a very trustworthy source. Never had a issue with Ark Smoke Shop. And will continue to buy from this awesome guy!
Here's the deal: Mike has been here serving the community for a long time, and there's a reason for that. Actually, there are several. But you have to meet him to know. He's had my business for many years because he rocks! He pays attention to each customer intently. He studies his products and doesn't just sell what's cool and popular. He cares. He shares his knowledge so that you can make your best informed decision. Take a ride on the Ark. You'll be glad you did!
Started at the website, and had some further questions, called the number listed and I got the guy in charge on the phone no problem, was very helpful and pleasant to deal with, took his time ensuring I was taken care of, highly recommended, check them out 👍
I ordered 4 of the Big Bar Duo’s , awesome product especially for the price, totally worth it! Ordered Thursday 3am received a tracking number by Noon & my products were delivered Monday. Super convenient & an easy ordering process, will definitely use them for all my vape/cbd needs. Thank you guys!!
Have ordered 3 times, and every time is superior to anywhere else PERIOD! Two of the times the orders were immediately shipped out the same day or the following morning! The third time USPS had an issue on their end, he communicated to me IMMEDIATELY and followed up with me after he spoke to USPS! He goes above and beyond on EVERY ORDER! He communicates every step of the way! Even though there’s that extra step for payment, I’ll take the extra step anytime for the superb customer service and efficiency!! 10 out of 10 would recommend!!!!
Great responsiveness, prompt delivery, excellent service. Went above and beyond when the quality of what i was ordering wasn't to their quality standards they reached out and we came to an agreement easily.Great job everyone, especially Mike.
Amazing service, always willing to go the extra mile for his customers, Mike is one of the few examples left that really differentiates independent owned shops from other shops. It's the personalized to every one of his customers and always willing to help. Thanks Mike for your continued amazing service and personality
Okay, by far Mike is my favorite person awesome guy great shop, if you want to be safe and you want a place you can trust then Ark smoke shop is a go to. Would recommend this place to anyone who wants great place with great products.
Great selection of pieces & juices, even better customer service--when I had questions or concerns, Mike emailed me back within an hour. Highly recommend online ordering, package was shipped speedily, securely, and discreetly. Will be shopping here again for sure!
The guy who runs this shop will guide you with care to what you’re looking for, unlike most shops. I don’t even live close and I still make the trip out here to make purchases and have really genuine conversations. Great place, Baller of a guy.
Went here for the first time yesterday. Was beyond pleasantly surprised by the selection considering the size of the store. I didn't get the clerks name but he was so knowledgeable, friendly, & welcoming. I'll no longer need to visit any other smoke shop - this is my new favorite spot! :)
Super chill vibe. Prices are competitive. I found this shop by accident, I was at the pool shop next door. But I'm so glad I did. They have a wide selection of eliquid or ejuice and friendly service. Great spot.
You will not find a nicer more knowledgeable smoke shop. Their selection is perfectly diverse for all your smoking needs from vape juice mods tank to pipes and tobacco and hookah. Friendly service and competitive pricing. It's so hard to find the nunu sikary disposable tanks and they have them here. Will definitely be back. Highly recommend.
Wanna be treated with respect.. not feel awkward or unsure of what you are supposed to call it, its fine.. the owner is very helpful.. no pushing to buy. Just an understanding, polite man selling quality items for competitive prices. Hands down best place for anything to do with smoking! Granada hills number one smoke shop! He cares about the quality of your glass.. you can get a great piece regardless of your budget.. if you have a chance to go in there....do it!
Mike is the man. I have been coming here for years and can't say enough how honest, friendly, and helpfulMike is. Love this place. You won't be disappointed!Hard to find true friendly service and this is the spot.
Where do I start? I've been looking to try cbd for a while now but was hesitant since I didnt know much about it. I looked for shops around my area and came across this shop. Mike helped me out every step of the way, answered all my questions and even took the time to show me how to properly use the oil. Hands down the best shop in the valley and will definitely come back when I need to refill on my oil. Thank you mike!
I have been suffering from some pretty extreme anxiety my entire life. I’ve seen doctors, been on all the terrible meds and my life has always been challenging until I found CBD. Great stuff!! Literally a life saver but I quickly realized that I couldn’t afford it!! I searched and searched and found Ark Smoke Shop online. I couldn’t believe the prices.. thought it was to good to be true. I had a ton of questions so I emailed the support email listed on the website and I got a response with in the hour from the owner himself!!! Mike’s customer service was exemplary!!! This guy won my business for a life time!!! Not only did he answer every question I had through about 10 different emails back and fourth but he always got back to me SO quickly it was actually unbelievable. On top of ALL of this there is even more!! Because I bought two units of CBD he added a free battery and gave me 5% off my order just for the sake of doing it!!! This is by far the best experience that I have had in this industry and I will be recommending Mike and his shop to everyone of my friends and family who also suffer from anxiety and are seeking natural remedies as opposed to “Big Pharma’s” narcotic medications. Thank you so much Mike!! You seriously Rock My Socks Man!!! Also shipping and payment where a safe and quick, If I could give 10 stars I would but 5 was the limit. Seriously check this buisness out you won’t be sorry!!!
Mike the owner is great. He will take the time to explain and answer all your questions. He will make sure you are satisfied with your purchase and completely understand all of your options. They have good prices and there is always a good deal with something on sale. Best head shop in this area of the valley
Mike is always very helpful and professional. My fiance and I always look forward to visiting his shop because of how awesome he is! His shop is the best in the valley!! We really appreciate the service we get from him & love how he has a vast variety of items. He has the best vape and hookah flavors ever. He cares a lot about his customers!! You will always get the highest qaulity items from him. I highly reccomend every one to visit him for all their smoke needs!